Postage & Packaging Charges (UK)
All orders placed before 12pm will be processed that day, and dispatched or put into production where needed. Orders placed after 12pm will be processed the following day.
Delivery Information (UK)
All orders will be dispatched using Royal Mail or a courier service selected by Urban-Hound. Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday. Please allow 3-4 working days for delivery.
If any items are not in stock, we will email you with an estimated delivery date when you place the order.
Some parcels will require a signature on arrival therefore when ordering you must state a delivery address where someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary redelivery information.
For European and international inquiries please contact us for delivery charges.
If for any reason you are not happy with your purchase from Urban-Hound, simply return the goods to us in the original condition including a copy of the original dispatch note and a note stating you wish to make the return for a refund.
In the case of an exchange of item (ie. For change of size), include the returned item, a copy of the original dispatch note and a note stating which item you wish to exchange for.
All goods must be returned to us within 28 days of delivery, to receive an exchange or refund (less any postage and packaging).
Urban-Hound made to measure items are non refundable unless faulty on our part, and we must be notified within 28 days of you receiving your bespoke item.
For all returns you will be required to arrange and pay for the return of the goods to us by registered post or special delivery. When returning items you are strongly recommended to obtain proof of posting. Proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.
Any goods returned either damaged or incomplete i.e, parts missing etc. will not be replaced or refunded.
Please note that refunds will be made using the same method as the original payment.
Urban Hound, The Rectory, Withington, Gloustershire. GL54 4BG